Shipping Information - Epic Naturals

Welcome to Epic Naturals' shipping page, where we outline how we get our premium products from our warehouse to your home, no matter where in the world that might be.

Due to High Demand, Orders May Take 2-4 Weeks to Arrive.  Please Email Us At support@epicnaturals.org for Any Questions.

Shipping Destinations:

We proudly offer worldwide shipping. Wherever you are, we aim to bring the best of nature to you.

Shipping Origin:

All orders are shipped directly from our central distribution center.

Processing Time:

• Standard Processing: Orders are processed within 1-3 business days from the date of order, Monday through Friday.
• Holidays and Sales: During peak times like holidays or promotional events, please allow for additional processing time.

Delivery Times:

• Estimated Delivery: Due to high demand, expect your order to arrive within 2-4 weeks from the shipping date.

Shipping Costs:

    Shipping costs are calculated based on the weight of the package and the destination. You'll see the shipping fee at checkout before confirming your purchase.

Tracking Your Order:

    Once your order has been shipped, you will receive an email with a tracking number. Use this number on our website or the courier's site to track your package's journey.

Customs, Duties, and Taxes:

• Please Note: The recipient is the importer of record and must comply with all laws and regulations of the destination country. 
• Charges: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. 
• Information: For more details on potential charges, we recommend contacting your local customs office.

Order Issues:

• Non-Delivery:  If your order does not arrive within 30 days after it has been shipped, please contact us for a resolution, which could include a full refund or reshipment.
• Damaged or Incorrect Items: Should your order arrive in less than perfect condition or if there's an error, reach out to us at support@epicnaturals.org with your order number and photos of the issue.

Returns:

For information on how to return products, please refer to our Return Policy or contact customer support. support@epicnaturals.org

Shipping FAQ:

• Can I expedite shipping? 

• Do you ship to PO Boxes? 

• What if my package is returned to sender?

   We at Epic Naturals are committed to ensuring your order reaches you in a timely and efficient manner. Should you have any questions or need assistance, our team is always here to help at support@epicnaturals.org. Thank you for choosing Epic Naturals for your natural health needs!

• Satisfaction Assured: Try any of our products for up to 30 days from the date of purchase. If you're not completely satisfied with your purchase, for any reason, we're here to help.
• No Hassle Returns: If our product didn't meet your expectations, or if you simply changed your mind, you can return it within 30 days for a full refund. No questions asked.
• How to Return:
  1. Contact Us: Reach out to our support team at support@epicnaturals.org to initiate your return. Please include your order number and the reason for your return to help us improve our products and services.
  2. Return Shipping: Package your return securely. You can use the original packaging if available. You'll be responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
  3. Refund Process: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately process your refund. Depending on your bank or card issuer, it might take a few days for the refund to reflect in your account.
• Conditions:
  • Products must be returned in a condition that allows them to be resold, meaning they should be unopened or in a like-new condition if opened.
  • For reasons of hygiene, if a product has been opened, only products that are defective or not as described will be eligible for a refund.
• Our Commitment: Your trust in Epic Naturals is paramount. If there's any issue with our products, we're committed to resolving it to your satisfaction.
• Contact Us: If you have any questions about our guarantee or need assistance with a return, please don't hesitate to email us at support@epicnaturals.org. We're here to ensure your experience with Epic Naturals is nothing short of epic.