Shipping

Shipping Information - Epic Naturals

Welcome to Epic Naturals' shipping page, where we outline how we get our premium products from our warehouse to your home, no matter where in the world that might be.

 

Shipping Destinations:

We proudly offer worldwide shipping. Wherever you are, we aim to bring the best of nature to you.

 

Shipping Origin:

All orders are shipped directly from our central distribution center.

Processing Time:

  • Standard Processing: Orders are processed within 1-3 business days from the date of order, Monday through Friday.
  • Holidays and Sales: During peak times like holidays or promotional events, please allow for additional processing time.

Delivery Times:

  • Estimated Delivery: Due to high demand, expect your order to arrive within 2-4 weeks from the shipping date.

 

Shipping Costs:

    Shipping costs are calculated based on the weight of the package and the destination. You'll see the shipping fee at checkout before confirming your purchase.

 

Tracking Your Order:

    Once your order has been shipped, you will receive an email with a tracking number. Use this number on our website or the courier's site to track your package's journey.

 

Customs, Duties, and Taxes:

  • Please Note: The recipient is the importer of record and must comply with all laws and regulations of the destination country. 
  • Charges: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. 
  • Information: For more details on potential charges, we recommend contacting your local customs office.

 

 

Order Issues:

  • Non-Delivery:  If your order does not arrive within 30 days after it has been shipped, please contact us for a resolution, which could include a full refund or reshipment.
  • Damaged or Incorrect Items: Should your order arrive in less than perfect condition or if there's an error, reach out to us at support@epicnaturals.org with your order number and photos of the issue.

 

 

Returns:

For information on how to return products, please refer to our Return Policy or contact customer support. support@epicnaturals.org

 

 

Shipping FAQ:

  • Can I expedite shipping? 
Currently, we offer standard shipping only. We're working on providing expedited options in the future. 
  • Do you ship to PO Boxes? 
Yes, we can ship to PO Boxes in many regions, but some carriers might have restrictions. 
  • What if my package is returned to sender?
If a package cannot be delivered due to an incorrect address or other issues, it might be returned to us. Contact customer service for re-shipment or refund options.

 

   We at Epic Naturals are committed to ensuring your order reaches you in a timely and efficient manner. Should you have any questions or need assistance, our team is always here to help at support@epicnaturals.org. Thank you for choosing Epic Naturals for your natural health needs!